One of the greatest challenges we face as business owners or managers is managing our people. Determining whether an employee is valuable enough or not often comes down to a simple question. It’s really the question of why we hire employees in the first place. You hire people to make your life easier.
You can do your job. For example, with my retail business, I could have opened every morning, stayed all day, answered the phones, taken care of the products and services we offered, and stayed until we closed at the end of the day, but I didn’t want to do that, so I hired employees to take care of some of those responsibilities for me. I paid them for responsibility.
The primary reason I paid them more was that they made my life easier. Employees make your life easier by showing up for work on time, getting along with their co-workers, taking care of our customers, learning and growing, having a positive attitude. The opposite side of that; how employees make your life harder, by not showing up for work on time or not showing up for work at all, not getting along with their co-workers, not taking care of your customers, not learning and growing, having a negative attitude.
So when it comes down to deciding how to address employee issues, the first question to ask is, Are they making my life easier?” If the employee is not making your life easier, then the question you have to ask is, “If I make an investment of my time and attention, would they be able to make my life easier?”
If the answer is no, you don’t want to keep that employee. If the answer is yes, then you want to make that time, you want to make those investments in time and attention to give the employee what they need to be a successful member of your team.