Every business is a series of systems for delivering a product or service to customers. The behavior of the people within the organization is a reflection of the formal and informal systems. RLC can help you identify those systems and improve them to achieve the results you want.
Importance of Organization Development
An organization may have a formal system in place that everyone is taught to follow. For example, when a customer enters a store, employees are expected to greet the customers and ask if they have any questions. Every employee is expected to follow that process with every customer. Some systems are informal. For example, whenever an employee calls in sick, the manager automatically calls the most reliable employee to ask if he or she can cover the sick person’s shift. In a way, the reliable employee is punished for being so reliable. The less reliable employees aren’t called in to cover a shift because they aren’t as good as the reliable employee. The reliable employee is punished for being good, and the unreliable employee is rewarded for poor performance. These informal systems within businesses often have a greater impact than the formal systems.
Let Randall Large Consulting show you how your formal and informal systems are affecting your business, and help you develop strategies to change those systems and processes to get the results you want.
What is your next step?
Send me an email by clicking here or give me a call at 505-330-3809. We’ll schedule an initial meeting that should take approximately an hour. In that meeting, I’ll ask you a series of questions that will help me identify if I can help you achieve your organizational goals. If I can’t help, I’ll try to help you identify the resources available in our community that may be able to.
If I can help, we will discuss how we will measure success, and discuss costs and timeframes.
Clients may pay an hourly fee on an as-needed basis, or put me on a retainer for longer periods.